Shipping & Returns

How long it actually takes

Two clocks, and you need both:

1. Making it 3–7 business days
2. Shipping it 3–4 business days, most CONUS addresses
Typical total about 1–2 weeks

Everything here is printed after you order it. Nothing sits in a warehouse. That's why there's a production window before the tracking number exists, and why the shirt you order in a color nobody else buys costs the same as the one everybody buys.

If you need something by a specific date — a ceremony, a retirement, a hail-and-farewell — tell us the date before you order. We will tell you honestly whether it makes it. We would rather lose the order than miss the date.

Where it ships from

Our print partner has facilities across the United States, and orders are routed to whichever one can produce them fastest. That means two items in one order occasionally arrive in two packages, on two days, with two tracking numbers. Nothing has gone wrong when that happens.

APO / FPO / DPO

Yes, we ship to APO, FPO and DPO addresses. Enter it as a normal US address — city APO, FPO or DPO, state AA, AE or AP, and the ZIP. Delivery times past the CONUS handoff are outside anyone's control and can run considerably longer. Plan generously.

It hasn't arrived

Before writing to us, three things resolve most of these:

  1. Check the shipping confirmation email for a typo in the address.
  2. Ask your local post office — packages are often held there.
  3. Check with neighbors, and with your mailroom or CQ if you're on an installation.

Still nothing? Write to us with your order number and we'll chase it.

Wrong, damaged, or a misprint

Tell us within 30 days and we'll replace it. No return shipping, no restocking fee, and you don't need to send the bad one back — a photo is enough.

This is on us, not on you, and it isn't a favour. Send a photo of the problem and your order number to contact.

Wrong size, or you changed your mind

Here's the honest version. Because every item is made for one specific order, we can't restock a returned shirt and sell it to someone else — it goes in the bin. So we handle this case by case rather than pretending we have a free-returns operation we don't have.

Write to us and we'll work it out. We would rather sort out a sizing mistake than have you keep a shirt you won't wear.

The way to avoid this entirely: check the Size Guide before ordering. Our triblend tees run fitted — if you're between sizes, or you want a relaxed fit, size up. This is the single most common cause of an exchange.

Cancelling or changing an order

Once an item enters production we usually can't stop it. If you catch a mistake — wrong size, wrong address — write immediately and we'll try. Within the first couple of hours the odds are good.

Lost in transit

If tracking says delivered and it isn't, or tracking stops moving for more than a week, tell us. We'll deal with the carrier.